Privacy Policy

This is the Privacy Policy Statement of Merlin Complete Auto Care® (“Merlin” or “We”). Merlin is a privately owned entity. This Statement applies to all information transmitted or submitted to Merlin, whether provided at a Merlin Complete Auto Care® or via a website, phone, fax, text or SMS message, postal mail, or any other written or oral communication with us.

Merlin respects the privacy of individuals who visits our website and we use our best efforts to protect the privacy of our online visitors. The Merlin Web server automatically recognizes and gathers the domain name, but not the e-mail address (where possible) of visitors to our website. Merlin also gathers any information volunteered by visitors to our website, such as survey information and/or site registrations. This information is used to improve the content of the Merlin website and is not shared with other organizations for commercial or any other purposes except from time to time with the Merlin dealer network. If you supply Merlin with your postal address online, you will only receive the information for which you provided us your address. People who supply Merlin with their telephone numbers online will only receive telephone contact if they have requested it, opted in to notifications, or from time to time a customer service follow up call may be made to the customer, or perhaps (with your prior written consent), we may ask you to let us post testimonials on our website. Any social media posts you make on Merlin’s social sites becomes property of Merlin and may be shared or posted by Merlin at any time on any Merlin-related forum, communication, or Merlin website.


You have the right to choose not to provide us with certain information. Please note, however, that certain information may be required in order for you to obtain services from a Merlin Complete Auto Care® and/or participate in coupon downloads, contests, and other promotions. Federal and state regulations require that we store certain customer information for specific periods of time. In order to comply with these requirements, we may be unable to delete your information until these retention periods are met. You will always be given a choice as to whether you want to receive postal mail, e-mail messages, newsletters, phone calls, and any other type of communication from Merlin. At any time you may modify your choice by contacting Merlin Customer Service at 630-513-8200 or by e-mail at You also will be given the opportunity in any commercial e-mail that we send to you to opt-out of receiving such messages in the future by following the unsubscribe link that is provided for you regarding that particular service . We may send you other types of transactional and relationship e-mail communications such as service updates, appointment reminders, or administrative notices without offering you the opportunity to opt-out of receiving them. Please note that opting out of receipt of promotional e-mail communications will only affect future activities or communications from us. If we have already provided your information to a third party (with your prior consent) before you changed your preferences or updated your information, you will have to change your preferences directly with that third party.

Under our “Do Not Call Policy,” you may instruct us not to call you for marketing purposes by calling Merlin Customer Service at 630-513-8200 or by e-mail at We will implement your instructions within 15 days. Please note that we may still need to call you for servicing or other non-marketing purposes.

If you do not want us to send you postal mail for marketing purposes, you may remove your name from our mailing lists by contacting Merlin Customer Service at 630-513-8200 or by e-mail at

We take proactive and precautionary security measures (including physical, electronic, and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees and authorized network administrators are permitted to access personal information, and they may do so only for allowable business purposes. In order to help prevent unauthorized access to your personal information, our network firewalls exist to further protect against the compromising of personal data or website content gathered from any customer.

We also engage in the following practices:

Please be mindful that although we take the appropriate steps to secure your information, no data protection system can be fully guaranteed however, we have numerous mechanism in place to better secure and protect your data 24 hours per day, 7 days per week, 365 days per year. We may provide this information in a standardized format that is not specific to you. To request this information, please contact Customer Service at 630-513-8200 or by e-mail at


Nevada law allows consumers to direct certain businesses not to sell their personally identifiable information to third parties to license or sell that information to additional third parties. If you are a Nevada resident, you may submit such opt-out requests to To be effective, your request must include your full name, address, phone number, and email address [or other information reasonably necessary to verify the authenticity of the consumer request]. Merlin Complete Auto Care® will endeavor to respond to your verified request within 60 days of receiving the request. However, due to unforeseen circumstances, Merlin Complete Auto Care® may need to extend this period by up to 30 days. If an extension is reasonably necessary, Merlin Complete Auto Care® will notify you of this during the initial 60-day period.


According to the Children’s Online Privacy Protection Act, effective April 21, 2000, we do not purposely collect personal information from children under the age of 13.


From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy statement. If our information collection or use practices change at some time in the future, we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. For example, if we post your audio testimonial on our website, we will notify you and ask for your written consent. If you are concerned about how your information is used, you should check back at our website periodically. Visitors may prevent their information from being used for purposes other than those for which it was originally collected by calling us at the number provided below. Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them. Visitors can access this information or have this information corrected by sending us an e-mail at the address provided below.

If you feel that this site is not following its stated information policy, you may contact us at the addresses or phone number below.

Merlin Customer Service: (630) 513-8200
Merlin Corporate Headquarters
440 S. Church Street
Suite 700
Charlotte, North Carolina 2 8 2 0 2
Thank you.