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At Driven Brands, we respect the privacy of our customers, applicants, and employees and strive to protect their Personal Data while delivering excellent products, services, and customer support.
Last Updated: November 26, 2024
This Privacy Policy describes how Driven Brands–including Auto Body Repair of America (“ABRA”), Auto Glass Now, CARSTAR, MAACO, Take 5 Car Wash, Take 5 Oil Change, 1-800-Radiator & A/C, Meineke, Driven Advantage, and our subsidiaries and affiliated companies (collectively “Driven”, “we,” “us,” or “our”)–collects, stores, uses, discloses and otherwise processes Personal Data of our U.S. customers. This Privacy Policy applies whenever and through whatever means you interact with us in the United States, including through our websites, mobile applications, and our physical locations, and to all of our products and services (collectively our “Services”).
This Privacy Policy does not apply to Personal Data that is collected by or that you provide directly to an owner or operator of one of our independent franchises (“Franchisees”). Franchisees may have their own privacy policies that apply in those cases.
If you reside in California, you can view our California-specific disclosures here. To the extent this Privacy Policy conflicts with local law in your jurisdiction, local law controls.
Personal Data is any information that directly identifies you (such as your name) or that reasonably can be used to identify you, indirectly (such as your telephone number). When you interact with us, the Personal Data we process can include, but is not limited to, the following:
We collect and obtain your Personal Data from multiple sources. In the past twelve (12) months, we have obtained Personal Data as follows:
We use Personal Data for the following purposes described below and as otherwise permitted or required by applicable law.
Driven may disclose Personal Data in the following circumstances or as otherwise described in this Privacy Policy:
We retain Personal Data only for so long as necessary to fulfill the purposes for which it was collected or as otherwise required by applicable law. When assessing retention periods, we first carefully examine whether it is necessary to retain the Personal Data and, if retention is required, work to retain the Personal Data for the shortest possible period permissible under law.
As described above, certain types of Personal Data may be considered “sensitive” and subject to additional legal rights and obligations. Driven collects sensitive Personal Data, including Social Security number, driver’s license, and certain demographic information only to provide our Services, as described in this Privacy Policy. Where required by law, we will obtain your consent before processing your sensitive Personal Data. If you have any questions about our handling of your sensitive Personal Data or to withdraw your consent, please contact privacy@drivenbrands.com. Please refer to Section 7: Privacy Rights and Choices for more information.
Depending on where you live, you may have certain rights to manage your Personal Data, such as:
To exercise any privacy rights available to you, you may submit a request to us using any of the following methods:
We will provide a timely response, in accordance with applicable law. In some instances, we may request additional information to verify your identity before we can process your request. You may designate an authorized agent to submit your verified consumer request by providing written permission and verifying your identity, or through proof of power of attorney.
We use appropriate technical, administrative, and physical controls to help protect your Personal Data from loss, misuse, unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our efforts, no data security measures can guarantee security. Driven is not liable or responsible for use or disclosure of your Personal Data that is the result of unauthorized or illegal access to our systems or those of third parties. If you believe the security of your Personal Data has been compromised, please notify us immediately at privacy@drivenbrands.com.
Driven’s Services are not intended for or directed at children under the age of 16, nor do we knowingly collect Personal Data from children under the age of 16. Where legally required, we obtain parental consent before collecting Personal Data from children under the age of 18. We also do not knowingly sell, share, use for targeted advertising or disclose the Personal Data of children under the age of 18.
We occasionally may update this Privacy Policy to account for changes in our collection and/or processing of Personal Data and will publish the updated Privacy Policy on our website. When we do, we will revise the "Last Updated" date at the top. Your continued use of our Services after the effective date of any modification to this Privacy Policy will be deemed to be your agreement to the applicable terms. If we make material changes to this Privacy Policy, we will take required steps to notify you and provide you an opportunity to review before you choose to continue using our products and services. We encourage you to periodically review this Privacy Policy to learn how Driven collects, uses, and protects your Personal Data.
For questions or concerns about our Privacy Policy, please email us at privacy@drivenbrands.com.
Last Updated: November 16, 2024
This California Privacy Notice (“California Notice”) supplements the information contained in the Privacy Policy for U.S. Customers and applies solely to individual consumers in the State of California (“consumers” or “you”). Unless otherwise expressly stated, all terms in this California Notice have the same meaning as defined in our Privacy Policy or applicable law.
Last Updated: November 16, 2024
We collect Personal Data from and about consumers for a variety of purposes. To learn more about the types of Personal Data we collect, the sources from which we collect or receive Personal Data, and the purposes for which we use this information, please refer to the Personal Data We Collect and Process, Sources of Personal Data, and Purposes for Collecting and Processing Personal Data sections of our Privacy Policy.
In the last twelve (12) months, we have collected the following categories of Personal Data:
We collect Personal Data from a variety of sources including, but not limited to:
We use Personal Data for the following purposes described below and as otherwise permitted or required by applicable law.
In the previous twelve (12) months, we have disclosed all of the categories of Personal Data we collect to corporate affiliates, Franchisees, service providers, and marketing and advertising partners for the various uses, including to provide Driven Services, for communications, for product research and development, to make inferences about you, for authentication, integrity, security and safety, for marketing and promotions, for legal reasons, or for change of ownership, as described in more detail in the Purposes for Collecting and Processing Personal Data section above.
California consumers have specific rights regarding their Personal Data, including a right to knowledge, access, correction, and deletion of their Personal Data, including to know the categories of Personal Data disclosed to third parties for marketing purposes. California consumers also have a right to opt out of the sale or sharing of their Personal Data by a business, a right not to be discriminated against for exercising their California privacy rights, and the right to limit the use of their sensitive Personal Data.
We may sell or share the Personal Data described in the Collection and Use of Personal Data section with Franchisees and marketing and advertising partners for various purposes, including cross-context behavioral advertising. You have the right to opt out of any such selling or sharing.
You can opt out of our selling or sharing your Personal Data by implementing the Global Privacy Control (“GPC”). For instructions on how to download and use GPC, please visit https://globalprivacycontrol.org/.
To exercise any privacy rights available to you, you may also submit a request to us using any of the following methods:
We will provide a timely response, in accordance with applicable law. In some instances, we may request additional information to verify your identity before we can process your request. You may designate an authorized agent to submit your verified consumer request by providing written permission and verifying your identity, or through proof of power of attorney. Sometimes, we may be unable to process requests relating to your Personal Data, in which case, your request will be denied. To appeal the denial of your privacy rights request, please email us at privacy@drivenbrands.com.
If you would like to opt-out of receiving marketing communications from us, please contact us at privacy@drivenbrands.com.
Driven does not knowingly sell or share for cross-context behavioral advertising the Personal Data of consumers under 16 years of age. For more information about the treatment of children’s Personal Data, please refer to our Privacy Policy, Section 9: Children.
We may collect Personal Data that is considered “sensitive” under the CCPA, such as Social Security number, precise geolocation, sex, and racial or ethnic origin. We collect and use this sensitive Personal Data primarily to offer our Services to you. However, we may also use sensitive Personal Data for other purposes, such as cross-context behavioral advertising and to build consumer profiles. You have the right to ask that we limit our use and disclosure of your sensitive Personal Data to certain purposes permitted by law and can do so. Please refer to our Privacy Policy, Section 5: Retention of Personal Data.
This Notice of Financial Incentive explains our offerings that may be considered financial incentives under applicable California law. These include offerings we provide when you share Personal Data with us. From time to time, we offer price discounts, coupons, payments, and other benefits (“Incentives”) in exchange for your Personal Data. Incentives are offered to customers who share Personal Data with us (e.g. name, email address, phone number and other identifiers) by signing up for marketing emails, text messages, loyalty programs, and one-time promotions.
When you join our programs, we use the information you provide to personalize discounts, offers, and other marketing tailored to you. The value of your Personal Data varies depending on a number of factors including the resources required to collect and maintain such information. Incentives are not directly tied to, or exclusively based upon, a set value of any individual element of your Personal Data, but are reasonably based on our good faith estimate of the value of your Personal Data and a number of factors, including the value of the benefit we offer to you and the resources required to collect and maintain such information. Incentives are also impacted by performance targets, geographic location, seasonality and market trends. By participating in any of the above promotional programs, you agree that the benefits are reasonably related to the value of the Personal Data collected and retained. Your participation in these Programs is always optional. You may withdraw at any time online by unsubscribing from email promotions, replying "stop" to any of our text messages, or contacting us at 1-877-625- 8499 or privacy@drivenbrands.com.
We retain Personal Data only for so long as necessary to fulfill the purposes for which it was collected, including as described in this California Notice, or as required by law. For more information on our retention practices, please refer to our Privacy Policy, Section 5: Retention of Personal Data.
We may update this California Notice periodically to account for changes in our collection and/or processing of Personal Data and will publish the updated California Notice on our website. When we do, we will revise the “Last Updated” date at the top. Your continued use of our Services after the effective date of any modification to this California Notice will be deemed to be your agreement to the applicable terms. If we make material changes to this California Notice, we will take required steps to notify you and provide you an opportunity to review before you continue using our Services. We encourage you to periodically review this California Notice to learn how Driven collects, uses, and protects your Personal Data.
For questions or concerns about our privacy practices, please email us atprivacy@drivenbrands.com
Last Updated: November 26, 2024
Driven Brands–including Auto Body Repair of America (“ABRA”), Auto Glass Now, CARSTAR, MAACO, Take 5 Car Wash, Take 5 Oil Change, 1-800-Radiator & A/C, Meineke, Driven Advantage, and our subsidiaries and affiliated companies (collectively “Driven”, “we,” “us,” or “our”) are committed to protecting the privacy and security of your Personal Data.
This Privacy Notice for U.S. Applicants and Employees (“Employee Privacy Notice”) describes how Driven collects, stores, uses, discloses and otherwise processes Personal Data of our employees, former employees, applicants, agency temporary workers, outsourced staff, contractors, and business guests.
This Employee Privacy Notice does not apply to you as a customer, or outside of your employment or candidacy with Driven. To learn more about Driven’s data practices that cover you as a customer, please refer to our Privacy Policy for U.S. Customers.
If you reside in California, you can view our California-specific disclosures here. To the extent this Employee Privacy Notice conflicts with local law in your jurisdiction, local law controls.
Personal Data is any information that directly identifies you (such as your name) or that reasonably can be used to identify you, indirectly (such as your telephone number).
The Personal Data we process can include, but is not limited to, the following:
If we ask you to provide additional Personal Data not described above, it will be made clear to you at the point we collect it, the reasons for collection. If we ask you to provide Personal Data that we consider to be mandatory for us to administer your relationship with us, we will inform you of such at the time of collection. In addition, we will also inform you of the consequences for not providing us with the Personal Data.
We collect this information from a variety of sources including, but not limited to:
We use Personal Data for business purposes, including to:
We may disclose your Personal Data to other Driven companies and third-party service providers to carry out the business purposes of our Personal Data processing as described above in Section 3: Purposes for Collecting and Processing Personal Data.
When we disclose Personal Data for a business purpose, we enter a contract that describes the purpose and requires the recipient to keep that Personal Data confidential and not use it for any purpose except performing the contract.
Please note that where legal requirements limit the disclosure of your Personal Data, Driven will respect such requirements.
We retain Personal Data only for so long as necessary to fulfill the purposes for which it was collected or as otherwise required by applicable law. When assessing retention periods, we first carefully examine whether it is necessary to retain the Personal Data and, if retention is required, work to retain the Personal Data for the shortest possible period permissible under law.
As described above, certain types of Personal Data may be considered “sensitive” and subject to additional legal rights and obligations. Driven collects sensitive Personal Data, including Social Security number, driver’s license, and certain demographic information only for business purposes, as described in this Employee Privacy Notice. If you are an employee and have any questions about our handling of sensitive Personal Data, please contact our human resources department by accessing your account on DrivenLink at https://drivenbrands.okta.com/. If you are an applicant, please contact us at https://drivenbrands.okta.com/. Please refer to Section 7: Privacy Rights and Choices for more information.
If you are an applicant, you may rectify or update your Personal Data at any time by accessing your account on DrivenLink at https://drivenbrands.okta.com/ or your account on Workday at https://www.myworkday.com/wday/authgwy/drivenbrands/login.htmld. For employees, to access, correct or delete your Personal Data, please visit your account on DrivenLink at https://drivenbrands.okta.com/. Both applicants and employees may also email drivenhr@drivenbrands.com to exercise your privacy rights or call 1-877-625-8499. We will ask you for information that we consider necessary to verify your identity for security and to prevent fraud. This information may include name, contact information, and information related to your relationship with Driven, but the specific information requested may differ depending on the circumstances of your request. Driven does not discriminate or retaliate in response to privacy rights requests. Depending on the jurisdiction, we may be required to retain some applicant data for compliance purposes.
You may also have certain rights to manage your Personal Data depending on where you live. Depending on your jurisdiction, the following rights may apply:
To exercise any privacy rights available to you, you may submit a request to us using any of the following methods:
We will provide a timely response, in accordance with applicable law. In some instances, we may request additional information to verify your identity before we can process your request. You may designate an authorized agent to submit your verified consumer request by providing written permission and verifying your identity, or through proof of power of attorney.
By submitting your application to a role within Driven, you confirm that all information you provide is complete and accurate. Driven expressly reserves the right to suspend, modify access to or remove your profile within our applicant tracking system if your profile violates any of our applicable policies, is deemed offensive, violent and/or for any other reason as determined by Driven, in its sole discretion.
Driven does not make any decisions involving the use of algorithms or profiling that significantly affect you.
We use appropriate technical, administrative, and physical controls to help protect your Personal Data from loss, misuse, unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our best efforts, data security measures cannot fully guarantee security. Driven is not liable or responsible for use or disclosure of your Personal Data that is the result of unauthorized or illegal access to our systems or those of third parties. If you believe the security of your Personal Data has been compromised, please notify us immediately at drivenhr@drivenbrands.com.
To the extent permitted by applicable law, Driven may monitor its IT and communications systems through automated tools to protect our employees, customers, and business partners. Driven may also monitor our offices, and other workplace facilities, through video monitoring such as CCTV and badge scans for security, corporate workplace policy compliance, employee performance monitoring, and building management purposes. CCTV is not used in private spaces such as restrooms or as otherwise legally prohibited.
To the extent it relates to Driven’s business purposes, we may monitor or access your internet activity and usage information on our systems and devices, in accordance with applicable law and workplace agreements. Please refer to Section 3: Purposes for Collecting and Processing Personal Data.
Where legally required, we obtain parental consent before collecting Personal Data from children under the age of 18.
We occasionally may update this Employee Privacy Notice to account for changes in our collection and/or processing of Personal Data and will publish the updated Employee Privacy Notice on our website. When we do, we will revise the "Last Updated" date at the top. If we make material changes to this Employee Privacy Notice, we will take required steps to notify you and provide you an opportunity to review. We encourage you to periodically review this Employee Privacy Notice to learn how Driven collects, uses, and protects your Personal Data.
If you are an employee and have questions or concerns about our Employee Privacy Notice, please contact our human resources department using your account on DrivenLink at https://drivenbrands.okta.com/. If you are an applicant, please email us at https://drivenbrands.okta.com.
Last Updated: November 26, 2024
This California Privacy Notice for Applicants and Employees (“CA Employee Notice”) incorporates by reference, and supplements the information contained in our Employee Privacy Notice. This CA Employee Notice applies to applicants and employees in California. Unless otherwise expressly stated, all terms in this CA Employee Notice have the same meaning as defined in our Employees Privacy Notice or applicable law.
In the last twelve (12) months, we have collected the following categories of Personal Data:
We collect and obtain your Personal Data from multiple sources. In the past twelve (12) months, we have obtained Personal Data directly from you, indirectly from you, from our service providers, or from other third parties.
We use Personal Data for the following purposes described in our Employee Privacy Notice, Section 3: Purposes for Collecting and Processing Personal Data.
In the previous twelve (12) months, we have disclosed all of the categories of Personal Data we collect to corporate affiliates, Franchisees, and service providers, for the various uses, including to manage your employment relationship, to administer benefits, for communications, to make inferences about you, for authentication, integrity, security and safety, for legal reasons, or for change of ownership. For more detail please refer to our Employee Privacy Notice, Section 3: Purposes for Collecting and Processing Personal Data.
California residents have specific rights regarding their Personal Data, including a right to knowledge, access, correction, and deletion of their Personal Data. You also have a right not to be discriminated against for exercising your California privacy rights. Driven does not sell or share applicant or employee Personal Data and collects and processes sensitive Personal Data of applicants and employees only for business purposes.
To exercise any privacy rights available to you, you may submit a request to us using the following methods:
We will provide a timely response, in accordance with applicable law. In some instances, we may request additional information to verify your identity before we can process your request. You may designate an authorized agent to submit your verified consumer request by providing written permission and verifying your identity, or through proof of power of attorney. Sometimes, we may be unable to process requests relating to your Personal Data, in which case, your request will be denied. To appeal the denial of your privacy rights request, please contact our human resources department by accessing your account on DrivenLink at https://drivenbrands.okta.com or email us at drivenhr@drivenbrands.com.
We retain Personal Data only for so long as necessary to fulfill the purposes for which it was collected, including as described in this CA Employee Notice, or as required by law. For more information on our retention practices, please refer to our Employee Privacy Notice, Section 5: Retention of Personal Data.
We occasionally may update this CA Employee Notice to account for changes in our collection and/or processing of Personal Data and will publish the updated CA Employee Notice on our website. When we do, we will revise the “Last Updated” date at the top. If there are material changes to this CA Employee Notice, we will take required steps to notify you and provide you an opportunity to review. We encourage you to periodically review this CA Employee Notice to learn how Driven collects, uses, and protects your Personal Data.
For questions or concerns about our privacy practices as it relates to you as an employee, please contact our human resources department by accessing your account on DrivenLink at https://drivenbrands.okta.com/. If you are an applicant, please email us at drivenhr@drivenbrands.com.