Sales and management position for high energy person. Employee must be sales motivated, focused on executing the Merlin sales process, customer service oriented, and possess superior communication skills. A willingness to enhance skills by participation in classroom and online training is required.
Managing shop production, bay workflow, quality control, customer satisfaction, and shop image are the primary responsibilities of a Service Manager. Works as the primary point of contact with customers and is the liaison to the shop team. Responsible for generating customer estimates, selling repairs and maintenance, preparing the necessary paperwork, and completing customer communication for vehicle delivery. In the shop, this team member also drives bay management and assignment of jobs, insures proper completion of vehicle inspections by technicians, locates and stages repair parts, and double checks finished vehicles. Other duties and responsibilities of this position also include cash management, daily record keeping, managing shop maintenance schedules, and achieving sales/traffic goals for several service areas.
* All hiring decisions for shop employees are made by the independent franchisee, and employees at the shop level are employees of the applicable franchisee (not Merlin 200,000 Miles corporate). All listed job positions for each Merlin Shop may or may not be available at all times.