Our business is more about fixing people’s problems than just fixing cars.
We try hard to treat customers like individuals, not transactions. Because we know when we make our customers happy, they come back again and again and also tell their friends, family, and neighbors about their experience.
Our business has a lot to do with growing and developing our franchisees and employees – knowing that when we give them our best, we get the best in return. It has to do with training and supporting our shop teams in any way we can so that they can take care of the customer.
Merlin offers special Motivation and Achievement Programs (M.A.P. s) that are mutually beneficial and designed to help grow and develop employees while also helping to strengthen the Merlin brand. The M.A.P.s helps franchisees recruit, keep, and grow employees which ultimately help us serve customers better.
In the end, our business has more to do with people than just money.
Merlin’s average annual sales per franchise location are much higher than many of the larger competitors.
If your answer is yes to all those questions, let’s talk:
Merlin franchisees and employees have a deep passion for being the best and a strong appreciation for what it means to be a professional. Merlin is so serious that you and your team can achieve and sustain success in your business that we provide the following: